Frequestly asked questions
Frequently Asked Questions
  • How can I apply for a vacancy?
    From the recruitment homepage you can search for a vacancy by selecting the role you wish to apply for from the vacancy list. Alternatively you can do a more detailed search by clicking on the search vacancies button on the homepage.
  • How can I keep up to date with new vacancies?
    You can register on line to receive regular vacancy alerts, as well as visiting our careers site.
  • How will I benefit from registering my details?
    By registering your details, you will be able to maintain and update your details quickly.

    You will also be able to:
    • Search and apply for jobs online
    • Receive new vacancies sent directly to you with Jobs-by-email
    • Add vacancies to your Jobs basket to apply for later
    • Receive reminders about closing dates for applications you've not yet completed
    • Save your application form at any stage and complete it later
    • Store your last application online to save time filling in forms
    • Follow your job applications progress online
    • Keep track of your interview dates 
  • How will I benefit from registering my details?
    By registering your details, you will be able to maintain and update your details quickly.
  • I don't have a computer at home or at work, is there anywhere else I can register and apply online?
    If you don't have internet access at home, ask a relative, friend or neighbour if you can use their computer for your job search.

    You can set up your own email account on a computer at your local library or other local facilities; however, these may vary so check out shopping centres and community centres in your area. If in doubt, please email the recruitment team at:

    Free email accounts can be set up through providers such as, and Just log onto their websites and follow the instructions.

    Setting up an email account with one of these web-based providers means you'll be able to access your email using any computer with internet access. To keep your personal details safe, always remember to logout from your account if you are using a shared computer.
  • I have forgotten my account password - what do I do?
    On the login page click on the window that says ‘Forgotten your password?’ You will be asked to enter your email address and submit these details. You should then log onto your e-mail account to retrieve your password reset link.
  • Will the system log me out automatically?
    As you are completing your online application form, please bear in mind that our system has automatic time-outs built in. You will be logged out of the system after 120 minutes of inactivity (ie not clicking on links or 'save and exit' buttons on the sections of the application form) and you may lose information which has not been saved. Therefore, please save your information regularly by clicking 'save and exit'.

    We also recommend that you compose your answers to longer questions, (ie those with free text areas) off-line in a word processing package and then copy and paste your answers into the form. This ensures that you can spell check your text and that you have a backup version of your answers.
  • Is there a limited time for filling in an application form online?
    As long as you complete and submit your application by the closing time on the closing date of the position there is no limit to how long you take to fill in your application. You can therefore take your time to complete the application form, save it and go back to finish it at your leisure.
  • How can I tell which questions within the application form are mandatory ?
    Mandatory questions are marked with an asterisk.
  • Can I print off my application form to keep a copy for myself?
    Yes, you can print out a summary once you have fully completed any part (or all) of the application form.
  • How long will it take to process my application for a vacancy?
    After submitting your application, you will receive an acknowledgement email. Your application will be considered following the closing date. If you are successful, you will be invited for an interview, however the length of this process is dependent on the job you have applied for.
  • How long will my details remain on record?
    In compliance with the Data Protection Act, your details will remain on record for 18 months. Shortly before this period you will be sent an email advising you of this, and you will then be given the opportunity for your details to remain on file longer.
  • How often are new vacancies advertised on the site?
    New vacancies are advertised on the site on a daily basis. It is worth visiting the site regularly to make sure that you don’t miss out on any new vacancy opportunities. Alternatively, you can register for specific vacancy alerts.
  • How will you keep in touch with me?
    If you have applied online and have included your e-mail address and contact telephone numbers, we will use one or both of these routes. If you have applied via another method, then it will be dependent on the information you have provided.
  • What other methods can I use to apply for a vacancy?
    Wherever possible, we would like applications to be made online. However, if you experience difficulty in using the online method, please contact the recruitment team on 01493 846 324 or by email
  • User IDs and passwords
    Your e-mail address will be your user ID and you will be asked to supply a password. It is important that you do not lose or forget these as you will need them to access your application form.  Internal applicants are kindly asked to refrain from using their work email to apply for vacancies.

    In order to allow you as much flexibility as possible, you can revisit your form as many times as you need to before submitting it. It is not necessary to complete the application form in one visit.

    If at any time you want to change your password click on the ‘change password’ link at the bottom of the screen.
  • What can I do to strengthen my Application?
    In order to allow your application the greatest opportunity of success please ensure that you submit supporting information, providing us with as much detail about your relevant experience as possible.
  • Equalities Monitoring: Frequently Asked Questions
    The council collects and monitors data of applicants in relation to: age; disability; gender; race and ethnicity; religion or belief; and sexual orientation. This data is collected during the application procedure.
  • Why monitor equalities data?
    By doing this and through a greater understanding of the breakdown of each of its directorates, the council is able to:
    • Identify tackle and prevent inequality against its staff which can affect job satisfaction, productivity, and progression; also
    • Develop its policies and processes to take account of the diverse needs of its staff, resulting in benefits to the council, its employees, and other stakeholders.
  • Who has access to equalities data?
    Only staff in Human Resources have access to individual computerised equalities data. You can be assured that your personal details will remain strictly confidential.
  • What is done with equalities data?
    No individual staff member would ever be publicly identified in any formal monitoring. The council is required, by law, to collect, analyse and report on equalities data in relation to Disability, Gender, Sexual Orientation and Race. Equalities data is monitored within the Council and this is published within our Workforce Development Plan. Of significance, in meeting the requirements of the new Equalities Bill, the Council is committed to monitoring personal data and making improvements.
  • How can I find out more?
    If you want to find out more, please email